Website Privacy Policy

During your visit to this website and your use of the services we offer through this website, the use and protection of the information we obtain about you and the services you request is subject to the terms set out in this “Privacy Policy”. By visiting this website and requesting to benefit from the services we offer through this site, you agree to the terms set out in this “Privacy Policy”.

I. Purpose of the personal data protection and processing policy

Until today, due to the sensitivity of the work we have been dealing with as TELMESSOS CITY HOTEL, the data from our customers or prospective customers have been kept confidential and have never been shared with third parties. Protection of personal data is the basic policy of our company. Even before any legal regulation, the company and our subsidiaries attached great importance to the confidentiality of personal data and adopted this as a working principle and instructed their employees to work in line with this principle. As TELMESSOS CITY HOTEL, we undertake to comply with all the responsibilities imposed by the Law on the Protection of Personal Data. The principles of our company regarding the protection of personal data also cover our subsidiaries.

II. Scope and amendment of the personal data protection and processing policy

This Policy prepared by our Company has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”). The Law has entered into force with all its provisions as of today. The data obtained from you with your consent or due to other legal compliance listed in the Law will be used for the purpose of improving the quality of the services we offer, improving the services offered to you and our quality policy. Again, some of the data we have are de-personalised and anonymised. These data are data used for statistical purposes and are not subject to the application of the Law and our Policy. TELMESSOS CITY HOTEL Personal Data Protection and Processing Policy aims to protect the automatically obtained data of our customers, prospective customers, employees and customers and employees of companies working in solution partnership with us or other persons and includes regulations regarding them.

Our Company has the right to change our Policy and Regulation – provided that it complies with the Law and better protects personal data.

III. Basic rules on the processing of personal data

a) Compliance with the law and honesty rules: TELMESSOS CITY HOTEL questions the source of the data it collects or received from other companies and attaches importance to obtaining them in accordance with the law and honesty rules. Within this framework, TELMESSOS CITY HOTEL makes the necessary warnings and notifications to third parties (agencies and other intermediary institutions) that sell the services offered by TELMESSOS CITY HOTEL in order to protect personal data.

b) Being accurate and up-to-date when necessary: TELMESSOS CITY HOTEL attaches importance to ensure that all data within the organisation are accurate, do not contain false information and finally, if there is a change in personal data, to update them as soon as they are communicated to it.

c) Processing for specific, explicit and legitimate purposes: TELMESSOS CITY HOTEL processes data limited to the purposes it provides and for which it obtains the consent of the persons during the service. It does not process, use or have data used for purposes other than business purposes.

d) Being relevant, limited and proportionate to the purpose for which they are processed: TELMESSOS CITY HOTEL only uses the data limited to the purpose for which they are processed and to the extent required by the service.

e) Retention for the period stipulated in the relevant legislation or for the period required for the purpose for which they are processed: TELMESSOS CITY HOTEL retains the data arising from the contracts for the duration of the dispute periods of the Law and the requirements of commercial and tax law. However, it deletes or anonymises the data when these purposes cease to exist.

It is important to note that whether TELMESSOS CITY HOTEL collects or processes the data with consent or in accordance with the law, these principles listed above are still valid.

According to Article 11 of the Personal Data Protection Law, you have the following rights. In order to facilitate these rights, TELMESSOS CITY HOTEL has also prepared an application form for you.

Persons whose personal data are processed may apply to our contact person announced by TELMESSOS CITY HOTEL on our web page in relation to their data;

a) To learn whether your personal data is being processed,

b) Request information if personal data has been processed,

c) To learn the purpose of processing personal data and whether they are used in accordance with their purpose,

ç) To know the third parties to whom personal data are transferred domestically or abroad,

d) To request correction of personal data in case of incomplete or incorrect processing,

e) To request the deletion or destruction of personal data within the framework of the conditions stipulated in the law,

f) To request notification of the transactions made pursuant to subparagraphs (d) and (e) to third parties to whom personal data are transferred,

g) To object to the emergence of a result to the detriment of the person himself/herself by analysing the processed data exclusively through automated systems,

ğ) In case of damage due to unlawful processing of personal data, to demand compensation for the damage,

rights. As TELMESSOS CITY HOTEL, we respect these rights.

Maximum Savings Principle/Sparsimony Principle

According to this principle, which is called the principle of maximum savings or the principle of stinginess, the data reaching TELMESSOS CITY HOTEL is processed into the system only as much as necessary. Therefore, which data we collect is determined according to the purpose. Unnecessary data are not collected. Other data transferred to our company are transferred to the company information systems in the same way. Excess information is not recorded in the system, deleted or anonymised. This data can be used for statistical purposes. Health data from special categories of data are collected only for the purpose of providing better service to customers and protecting their health, and, limited to the same purpose, depending on the type of service preferred by the customer, they are transferred to the supplier companies providing domestic or foreign hotel, airline and transfer services and the relevant foreign agency and kept carefully in the system.

Deletion of personal data

When the periods required to be kept by law expire, judicial processes are completed or other requirements are eliminated, personal data are deleted, destroyed or anonymised by our company automatically or upon the request of the person concerned.

Accuracy and timeliness of data

As a rule, the data within TELMESSOS CITY HOTEL are processed as declared by the data subjects upon their declaration. TELMESSOS CITY HOTEL is not obliged to investigate the accuracy of the data declared by customers or persons in contact with TELMESSOS CITY HOTEL, nor is this done legally and due to our working principles. The declared data is considered correct. The principle of accuracy and currency of personal data has also been adopted by TELMESSOS CITY HOTEL. Our company updates the personal data it has processed upon the request of the relevant person or the official documents received by our company. It takes the necessary measures for this.

Confidentiality and data security

Personal data is confidential and TELMESSOS CITY HOTEL respects this confidentiality. Personal data can only be accessed by authorised persons within the company. All necessary technical and administrative measures are taken to protect the personal data collected by TELMESSOS CITY HOTEL and to prevent unauthorised access and to prevent our customers and prospective customers from being victimised. Within this framework, it is ensured that the software complies with the standards, third parties are carefully selected and the data protection policy is complied with within the company.

Additional health data may be requested or collected from our employees due to Covid-19 and epidemic diseases, and the collected data may be shared with the relevant official authorities.

IV. Purposes of data processing

TELMESSOS CITY HOTEL’s collection and processing of personal data will be carried out in line with the purposes specified in the clarification text. The data are collected and processed for the purpose of establishing the contract and providing better service to the customers.

V. Customer, prospective customer and business and solution partners data

Collection and processing of data for the contractual relationship

If a contractual relationship has been established with our customers and prospective customers, the personal data collected may be used without the consent of the customer. However, this use is realised in line with the purpose of the contract. The data is used for the better execution of the contract and the requirements of the service and is updated by contacting the customers when necessary. On the other hand, the data left to us by our prospective customers (prospective customers) are processed in order to provide them with easier and higher quality service afterwards. These data are deleted upon their request if they have not turned into a contractual relationship.

Business and Solution Partners Data

TELMESSOS CITY HOTEL adopts the principle of acting in accordance with the law when sharing data with both business and solution partners. Data is shared with business and solution partners with the commitment of data confidentiality and only as much data as required by the service and these parties are obliged to take measures to ensure data security.

Data processing for advertising purposes

Regulation of E-Commerce. In accordance with the Law and the Regulation on Commercial Communication and Commercial Electronic Messages. In accordance with the Regulation, electronic messages for advertising purposes may only be sent to persons for whom prior consent has been obtained. The consent of the person to whom the advertisement will be sent must be explicitly available. TELMESSOS CITY HOTEL complies with the details of “consent” determined in accordance with the same legislation. In order to send electronic messages, personal data may be sent to service providers and Commercial Electronic Messages. Pursuant to the Regulation on Commercial Electronic Messages, personal data are transferred to service providers and Message Management System Inc.

Data transactions made due to the legal obligation of the company or explicitly stipulated in the law

Personal data may be processed without further consent if the processing is explicitly stated in the relevant legislation or in order to fulfil a legal obligation determined by the legislation. The type and scope of data processing must be necessary for the legally authorised data processing activity and must comply with the relevant legal provisions.

Data processing by the company

Personal data may be processed in line with the services offered by the company and its legitimate purposes. However, the data may not be used for unlawful services in any way.

Processing of special categories of data

According to the Law, race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures and biometric and genetic data are personal data of special nature. TELMESSOS CITY HOTEL also takes adequate measures determined by the Board in the processing of sensitive personal data.

TELMESSOS CITY HOTEL may process special categories of personal data only for the purpose for which they were collected with the consent of the persons in order to provide better services. The facility you have booked through us may request some personal data from the guests, including special categories of personal data such as health data of themselves and their relatives, in accordance with the circulars and legal regulations issued within the scope of Covid-19. This personal data may be shared with official authorities and health institutions when necessary.

Data processed by automated systems

TELMESSOS CITY HOTEL acts in accordance with the Law regarding the data processed through automated systems. The information obtained from these data cannot be used against the person without the explicit consent of the person. However, TELMESSOS CITY HOTEL may take decisions regarding the persons it will process by using the data in its own system.